Customer Service

EMMA WEAR Customer Service Overview

EMMA WEAR is committed to providing professional, prompt, and attentive customer service.
Whether you have questions about orders, after-sales issues, or product inquiries, our team is here to help.

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Our Services

1. Order Inquiry

   • Check order status

   • Track shipping information

   • Modify or cancel orders (before shipment)

2. Returns & Exchanges

   • Guidance on return and exchange procedures

   • Assistance with defective or incorrect items

   • Refer to Returns & Exchange Policy

3. Product Consultation

   • Questions about materials, sizes, or styles

   • Advice on wearing and caring for products

   • Customized engraving inquiries

4. Payment & Invoice Support

   • Handling payment failures or issues

   • Requesting invoices or receipts

   • Refer to Payment Policy

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Contact Information

You can reach EMMA WEAR Customer Service via:

📧 Email: payment@emmawear.vip
📞 Phone: +44 7360 249612

Working Hours: Monday to Friday, 09:00–18:00 (UK Time)
We aim to respond to emails or calls within 24–48 hours.

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Our Commitment

• Prompt Response: All inquiries handled within 1–2 business days

• Professional Support: Our team is knowledgeable about products and policies

• Customer Protection: All actions follow our returns, shipping, and payment policies to protect your rights